Amazing Customer Service!

10
Out of 10

I have been very impressed by Petplan's great coverage and quick response times. This is my dog Chammi's second illness and she is only 2and 1/2 years old.Customer happiness person, Melissa Demedio was especially helpful in helping straighten out some confusion in my filings related to this claim. We exchanged 6 emails before everything was straightened out and she always responded immediately to my many questions and even educated me a bit about Dumbo rats in response to one of my questions...I wish all customer service people were as thorough and responsible as Melissa!

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Injury/illness

Eye problem

Claim Amount
$500 - $1000
Breed

Mixed Breed

Age of Pet
1 - 8

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