After getting our new puppy Nacho in 2013, we decided it would be in Nacho's and our best interest to get him pet insurance. We shopped around and decided Petplan was best for all of us. Great coverage, affordable pricing, we couldn't ask for more. Just recently we had to use Nacho's insurance to cover surgery on both eyes for a condition called Cherry Eye. From beginning to end, Petplan has made the entire process of filing a claim through reimbursement, fast, efficient and painless. I wouldn't hesitate to recommend them to anyone and everyone looking for THE BEST Pet insurance for their pet. In fact, I just spoke with Justin of Petplan about 20 minutes ago to ask a quick question and he was super helpful, extremely kind, very professional and thorough! Truly, we couldn't be more pleased!