I would not be able to have my dog KIRBY Roo who is an amazing awesome dog , without PetPlan. I purchased insurance for him because I knew how expensive vet care can be but I never dreamed he would become so sick and we would need it like we have. At 2 years old he stopped eating became very nauseated and was subsequently diagnosed with gallbladder/liver disease and chronic lowgrade pancreatitis along with gastritis. That's a lot for a tiny little 6lb guy , who loves to spend his spare time Playing with special needs kids and any kid for that matter. I am very pleased with PetPlans handling of claims, answering my questions, and coverage. It has been a bit of a rocky road for Kirby , but he is able to have the care he needs to keep him healthy as possible because of PetPlan.