I've been a Petplan customer for a little more than 4 years now. My first dog, Gunner, passed from liver cancer in 2012. I have to say that Petplan was at my side all the way! The cost was high but I got my return from Petplan within 2 weeks time and was so pleased. They are always kind, thoughtful and responsive on the phone whenever I call. My current dog, Emily, is now suffering from hip dysplasia and once again Petplan is there for me and for any future action I need to take on my pets behalf! I give them nothing but praise!