We have gratefully been customers of Petplan Insurance for many years now. They have always been kind, respectful, efficient, and professional. Quite frankly, I could write a rave review every time they respond to my claims. If there is ever a discrepancy, there is always someone answering my call immediately, and the integrity of the conversation is a rare gem. My most recent experience was a check I received that I believed not to be mine. As Katie researched my inquiry, we realized that it was intended for me, but they categorized the claim incorrectly and honored the reimbursement anyway, stating that it was their error. Talk about customer service?! Thank you Petplan for taking such excellent care of our needs for Tallulah.