I can't brag enough about Pet Plan! I never write reviews but my switch from 24 Petwatch (the old Purina insurance) has truly been the best decision I have made for my labs! I have 3 labs and all are insured with PetPlan. My 2.5 year old black lab, Athena, has a hock injury that has resulted in surgery that in the end will be over $7000. I did not know what to expect and had lots of questions about coverage and such. The Customer Service Group and the Claims staff truly exceeded my expectations! Turnaround time for reimbursements was just a few days and telephone calls regarding inquiries were answered immediately and they even called back the next day ensuring that all my questions were answered and letting me know that checks were being mailed. I have recommended them to everyone who has dogs!!!!