My beloved cat suddenly became sick with very aggressive kidney cancer after a stressful move. Immediately Petplan helped out by telling me the details of my coverage, sending me claim forms and in general being very nice to me while I cried over the phone. As the claims started getting faxed over, they were quickly processed and I got money back in under 10 days which I was then able to use the funds to continue getting my sweet kitty treatment with his oncologist. Unfortunately his prognosis is not good but I am grateful that I have Petplan to help cover costs while I try to make him as comfortable as possible. Everyone I've spoken to at Petplan has been very caring and understanding which I deeply appreciate. I am very happy with every experience I've had with this company...I have 5 other pets that I have covered with Petplan and they have been wonderful to us all these years. Thank you so very much.