My precious Irish Terrier who would have been 15 in October passed away of chronic renal failure on April 20th and I was devastated, still am. He became very ill during the last week and it was a very difficult time for the both of us. Having to move on after his passing has been a test of my faith, I miss him so much!I called Pet Plan for direction on filing a claim for the 1st time for my boy and found out that there was a billing issue due to our relocation to Colorado back in June of 2014. I was at a loss, had no idea that my plan had apparently been canceled. Here I am thinking, oh well, its just $3700., I know I would've paid any amount to help my Riley not to suffer anymore. But I received a call back from Pet Plan and they chose to accept the error as theirs and to allow me to file the claim. I offered to pay the amount I still owed but the rep stated that they knew this was a difficult time and they would not hear of it! Thank you Pet Plan!!!