Petplan has been absolutely wonderful through each claim process. There customer service representatives are always extremely friendly, knowledgeable and helpful. Our Great Dane had TPLO surgery and within 2 weeks, our claim reimbursement check was received. They have been a wonderful company to deal with and I would highly recommend them to anyone looking to insure their pet! We will be insuring our second (and every one after that!) Great Dane with pet plan as soon as he/she becomes part of our family!