Excellent Customer Service

10
Out of 10

My Lab Lucy has had two serious health problems. She was stricken with SLO, an auto-immune disease that attacked her nailbeds -- and can be crippling for many dogs. She was treated successfully, but the treatment took almost two years, and included many vet visits and a lot of meds. Lucy was an agility dog and at first I wasn't sure she'd ever be able to walk normally, let alone compete. She returned to competition and her championship form -- and just attained her 9th agility championship last November. Petplan supported her treatments all the way!
Her other problem has been lameness, which first became a problem for her about four years ago. Acupuncture was suggested, and it worked amazingly! Acupuncture, medications, and a lot of physical therapy have kept her going. She turns 12 next month, and is still actively competing, although we’re moving to sports that are lower-impact than agility. Here again, Petplan has supported her treatment and made it possible for her to regain her health and stay healthy.

I have to say as well that I have not been the easiest client to work with. My job and other commitments are very time-consuming, and I have had to sit on claims for a year or more until I finally had time to put them together and submit them. I am now submitting her latest claims, and have had the pleasure to work with Tom Kligerman, who has been friendly, cordial, and very easy to work with under very complicated circumstances. These folks are great, and I recommend them wholeheartedly!

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Injury/illness
osteomyelitis
Claim Amount
$500 - $1000
Breed

Labrador Retriever

Age of Pet
Over 8 years

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