I purchased a policy for my kitten seeing how she was a rescue and I knew nothing about where she came from. A couple of months after we got our kitten (Finnegan)we brought her into our vet as she was acting very lethargic....just not herself. She was diagnosed with a liver shunt. Heartbreaking news! But having PetPlan as our provider gave us security and comfort when dealing with this situation. All the staff was so helpful and understanding. Finnegan went through a huge surgery and is recovering nicely. PetPlan has paid us over $7,000.00 in reimbursements. Between the customer care and the integrity of the claims processing this company is A1. Must have.