I had a horrible experience in the past with a different insurance carrier that made me reluctant to seek pet insurance again. Someone mentioned that I should check out PetPlan and I decided to give it a try. I would now give the same advice to anyone else. My experience with this company has been a delight. They make clear what your policy covers, they don't quibble over contract language, and they respect the fact that people filing insurance claims would rather not have to be doing so. No one wants a sick pet! Their speedy and professional operation helps to ease the anxiety that comes with dealing with your pet's illness. I would recommend them to anyone enthusiastically and without reservation. I conveyed as much to Kim Borbone, their "happiness manager", in a recent thank you phone call.