Our lovely Cavalier King Charles Spaniel, Teddy, developed an anal/colon mass which required quick action and surgery. PetPlan - specifically Jessica Kramer in client services - guided us seamlessly through the paper work. Her demeanor was true concern and compassion for the well being of our pet.
Even when the claim was approved, and the surgeon wanted Teddy to stay an additional night in the hospital for observation, Jessica took the stress from us and said - "just do it" - and the additional charges were added (without paperwork) to the claim.
PetPlan processed and paid the claim within days. If it were possible to rate PetPlan as an 11, I would do so - but I guess a 10 must work. Jessica, too, is a perfect 10.
Cavalier King Charles Spaniel