I cannot say enough good things about PetPlan and my "Happiness Manager" Melissa. I know we are all "gaga" about our babies, but when "Mimzy", my 5 yr old Schnocker (part Schnauzer and Cocker) started acting worrisome,(panting almost all of the time even when it is not hot and drinking like there us no tomorrow,) the vet, after 2 days of tests, diagnosed her with "Cushings Disease". To make a long story short, she will have to be on medication for the rest of her life. Needless to say, I was beyond upset, but the ease in working with Pet Plan was above and beyond anything I could have imagined. Being a 74 yr old widow and feeling very alone in this with my little BFF, they let me know that they truly cared and that I wasn't alone. I wish human insurance companies had this same effect. "Thank you" just doesn't say enough.