Unclear renewal increases

Out of 10

I'm basically satisfied with Petplan, but it needs to be shared that the annual renewal price listed on the "manage payment details" page is the price listed for the PREVIOUS year. You need to wait to receive a letter in the mail or review that same letter on the "my policy documents" page to know what your new annual premium will be. I would bet that most people, like me, just log onto the website and make sure their credit card info is updated on the payment page, view the premium amount there, and assume that's what we're paying to renew...until you see the amount actually charged on your card, which is likely significantly higher (30% in my case). Petplan should clearly list the renewal premium on the payment page- there's no reason not to and this would be a very easy site enhancement to make.

Did you find this review helpful?
my issue was with policy renewal, not a claim
Claim Amount
Under $100

Golden Retriever

Mixed Breed

Age of Pet
Over 8 years

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