We have been with PetPlan since 2010. We had never submitted a claim until 2013. Our dog was diagnosed with an aggressive pulmonary melanoma. It was recommended he have surgery and chemo treatment. If not, his expected life span would be 6 months or less. Our decision was easy because we had pet insurance. Petplan was amazing. Every single person I spoke with at Petplan was so caring and well informed. They were always pleasant and helped me with filing insurance paperwork and always had an listening ear.. Within 1 year, Petplan reimbursed us close to $10k. Turn around time was always withing 2-3 weeks of filing. The following year, we decided to upgrade our insurance plan and 6 months later, our dog had a pneumothorax. Again, Petplan was there to help us though this difficult time and when all was said and done, we had received another $9k. Our loving pet is still with us today and without Petplan, we would of had to say good-bye months ago. Thank you Petplan for your exceptional service and for helping us take care of our fuzzy child!