I have been a pet plan customer for 7 years (2 different bulldogs) I've always had a pretty good experience but my latest with justin Worthington was amazing! My poor bully has allergies and we were on a time crunch to start her on a medication. Justin went out of his way to call me several times with updates and helped expedite the process so that my bully could start her medicine in time. Never in my 7 years of being a customer has a representative done that for me. Thank you so much for caring!!