Great Preliminary Customer Service

Out of 10

Nikki of PetPlan was available at about 2 a.m. to answer my questions after reviewing policies. I explained we have a routine vaccination checkup on Saturday for our puppy, but have been thinking about insurance since our beautiful black lab Toki was diagnosed with cancer two years ago. We loved him so much!! No insurance though and it was $1,600 to get diagnosis and lungs drained, then we had to put him to sleep one month later. Nikki was very knowledgeable and able to answer all my questions about routine exams not being covered and exactly what was meant by "vacation" and "death" coverage available on the gold plan. She was courteous, friendly and very specific about details. Also she confirmed we could adjust our deductibles or coverage level at any time. The website is well-done -- very easy to understand -- clear and simple. THANK YOU!

Did you find this review helpful?
Preliminary questions to purchase insurance - No Claim amount but website is make me select one.
Claim Amount
Under $100

German Shorthaired Pointer

Age of Pet
1 - 8

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