We adopted our chocolate lab, Sawyer at the age of 10 months not knowing he had hip dysplasia. After his first visit to the vet, we were heartbroken to learn that she felt his hip dysplasia was severe and a later x-ray confirmed same. Because of his young age, we decided to have a specialist perform bi-lateral FHO (femoral head ostectomy)surgery on Sawyer. PetPlan has been with us from the initial diagnosis through his physical therapy. Our claims have been promptly processed and checks mailed sometimes within days of their receiving the claim! They paid the total amount we expected them to play with only one minor bump. Our claims administrator, Laura, helped us over that bump and has been a huge help to us through this process. We have been very happy and thanksful that PetPlan helped us to help Sawyer and look forward to the time when he can run and play like a normal labrador retriever!