I am a current Pet Plan customer and am dissapointed that while the stated policy is that claims are processed within 30 days, this has not been my experience. Instead the claim sat for over 30 days, only to recieve a notice that more information was required, after 30+ days of cliam status that they had all the information needed to process the claim. Unfortuate as I really want to like them, and in other ways it seems to be a great company. Just be forewarned that it seems the 30 day policy isn't always followed. Hopefully this is an annomally.