I chose this company based on other people's review of how simple making a claim was and how there's no hidden terms or small fine print.One of my cats had to go to the ER recently and we had to go to the ER because it was a Sunday and no regular vets were open. My kitty was throwing up and it was just stressful. The vet told me that they had to run tests on him and give him IV and if I was okay with that and the cost. I hardly looked at the estimate, I just wanted my kitty to be alright! I told them to just do what they needed to to get him better. After 2 days and 1 night at the ER, he came home and the bill was almost 2 grand. I kept thinking to myself "Thank goodness I have pet insurance!!"
I had printed out the pre-filled claim form and the ER filled out their portion and sent that along with the medical records. Within 2 weeks, I received the check in the mail and I have to say, it was such a relief to see the check and they just deducted my deductible. My heart sang with joy because my credit card was due soon and I didn't know how I was going to pay for it.
The claims process was easy, simple and fast. The policy is easy to comprehend as well. If you have questions or concerns, there's a staff member that is always manning emails and the phone. Super awesome company!
I'm so glad I went with PetPlan, they really helped me with a very stressful situation and my kitties with be with them for the rest of their lives.