Hidden Exclusions

Out of 10

My dog has injured her knee and no one knows how or why, chasing the ball too hard, Petplan won't pay for the surgery saying that any damage to ligaments or defects of the patella are not covered during the first 6 months unless I had a certificate of good health done when I started the policy 3 months ago. BUT nothing in the reading when you sign up tells you that you should have an exam done.
Not happy.

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Claim Amount
Over $1000

Mixed Breed

Age of Pet
1 - 8

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Posted: 07/01/2013
By: Happy customer

It's clearly spelled out in the Terms and Conditions, Section V.g.