We have had Petplan for several years now and have had ONLY very good experiences with them. They have been very attentive to every concern I have had. Our experience with the claims we have filed has been very good and we usually get a check back in about a week. They are very polite and helpful every time I have spoken with them. The claim form is short and very easy to fill out. After attaching your invoice and Vet’s notes, you can e-mail, fax, or mail them in. I feel this is the best pet insurance available! I have recommended it to friends and after talking with my Vet about Petplan and my experience with them, she now carries their brochures in her office and recommends it too. I don’t think you will be disappointed in Petplan, it is very good insurance and wonderful people are there to help you anyway they can!