Our 2 year old Rat Terrier, Kipper, was mauled by a neighborhood dog during our morning walk. We took him the emergency vet hospital immediately and he was already in shock from the blood loss. He underwent more than 3 hours of surgery to resect 5 inches of his small intestine and sew up a perforation in his colon. He also had a fracture to his pelvis and multiple puncture wounds. It was nerve wracking wondering if he'd survive or get an internal infection, but one weight off our minds was we knew that we had PetPlan and they would cover his care. After 5 days in the hospital, he was able to come home. Pet plan kept us informed every step of the way about our claim and even expedited it after I called to doublecheck that the vet hospital had submitted their receipt (they hadn't). The claims specialists at Petplan not only made sure everything was accurate for my claim, but they also took the time to find out how Kipper was doing. We got our check for $9000 in 8 days and Kipper has since made a full recovery!