Dolly, our 5 year old English Springer Spaniel started having seizures just after labor day. After two emergency visits and one follow up I filed a claim for all three with a diagnosis of Epilepsy at a total cost of $4011. I received a check for $3400 less than one week later, or about 85% of the total cost! Process was easy and painless and a huge relief to us. I chose Petplan based on the reviews on this site and based on I'm glad I did.