We started buying pet insurance in 2010 after adopting a 9-yr old toy poodle. When I called to ask a few questions, they couldn't have been more helpful and patient while explaining everything!
In February 2011, our puppy fell ill very quickly. We ended up having to take her to an emergency vet where she stayed for 24 hours. We were terrified for her, but also for the cost. The total bill was north of $1000! We were scared that making a claim on pet insurance was going to be an uphill battle. It was anything but. We made a claim later that week and we received a check in less than 2 weeks for over $600 after coinsurance, etc.! We were both blown away - we didn't have to argue with anyone or jump through 100 hoops - it was so simple.
We're so happy we chose Petplan and would (and have been) recommending it to all the dog owners we know. Thank you again for everything!