We have two Labs and our girl Zoey who is two, had a lump in her top lip. The lump turn out to be an infection from a possible bug bite. After numerous visits to out vet and a total of 4 rounds of antibiotics over a three month period. The infection appears to be gone for good! We were very happy with the service we received. Filing the claim was easy and received out check in a few weeks! This was our first claim and we have heard nightmares from friends about their pet insurance companies. I am very happy to say we have no complaints about Pet Med.