Three years ago, when one of my dogs had a bowel obstruction, after paying $2,000 for surgery, I decided it was time to sign up for pet insurance. I researched the various companies, and decided on PetPlan. I signed up all three dogs, and I couldn't be happier. In November, our dog, Bobo, tore a ligament in his knee. We scheduled the surgery, it went well, but 24 hours later there were problems. We had to transfer him to an overnight emergency vet, where he received red blood cell infusions (2), and overnight monitoring, then we transferred him back to our regular vet. What should have been an $1800 surgery, turned into $3700. Fortunately, I had PetPlan. My claims were processed quickly, efficiently, and I received my reimbursements very timely. When I had questions regarding the claims, the claims department was very responsive. They exceeded my expectations at every turn. I cannot recommend PetPlan highly enough. They have been fantastic. They even called and asked how Bobo was doing. He's recovering nicely.