I cannot be more pleased with PetPlan!! Our 2 year old Goldendoodle running after a tennis ball came back limping on three legs with a cruciate ruptured ligament in her rear left leg, and after a vet visit found out she also had a partially ruptured ligament in her rear right leg. We just had the surgery for the left leg which including the first vet's visit came to almost $4000. We were shell shocked over all of this. I had no idea how this would go with PetPlan. They were "fantastic" and paid a huge portion of this claim and will take care of the next surgery as well for the right leg. Within a week the check was in the mail. The forms were very simple and easy to fax in. I would not have a pet now without PetPlan!!