If only human health insurance were like this! I received a check covering my dog's blood work just a week after I sent in the claim! When's the last time you saw that from your health insurance?
I have not had many claims with PetPlan (thank goodness), but they really have been easy to deal with. My only complaint would be that it's a bit tricky to find the email address to send in scanned claim forms, they prefer they be faxed, but that's really pretty minor.