We adopted Lexi from a no kill shelter 2/13/11. It was love at first sight (me and my husband of course) October 12/11 she could barely stand up or walk. Vet checked her and gave us medicine. Naturally she was better there than she had been at home. The next week was spent at Vets office every day and she was running a temperature, could barely walk they could not diagnose what the problem was. We were referred to the Animal Diagnostic Clinic in Carrollton, Texas. Rheumatoid Arthritis was the final diagnosis and the medicine prescribed is working. With Petplan Lexi was able to get the best of the best medical treatment. This is my 1st experience with pet insurance and I WOULD NEVER BE WITHOUT IT AGAIN. You pay faster and better than my own health insurance! THANK YOU PETPLAN...the guys and girls that answer the phone are also great, so helpful and patient.