I had a WONDERFUL experience with Petplan. When my pup ate a large box of very expensive Christmas chocolates (although she spit out the cherry centers)that were left under the tree, we immediately rushed her to the vet. While money is no object when it comes to keeping our doggie healthy, it was nice to know going into the experience that we were insured. After an overnighter for observation and a $700 vet bill, our pup was back to her normal self and safely back at home. The Petplan insurance paperwork was easy to fill out and working with Petplan was hassle-free. Within days of getting my vet to send in copies of the medical records and bills I received a check in the mail for the fully expected amount (the bills minus my deductible). When I saw that check I was overjoyed. So quick! No hassle! Why couldn't MY insurance be that easy? My wife and I own a small healthy pet products store. We are always asked about pet insurance. After this experience we are enthusiastically recommending Petplan and singing your praises.