I cannot tell you how pleased (and frankly surprised)I was when I found a Petplan check for $1107.25 in the mail for a claim that was only completed a couple of days ago. Throughout the diagnosis and treatment (surgery ) for removal of an ugly histiocytoma Petplan communicated with me and my vet's ofc continuously. I was stressed and a little crazy and Petplan staff was kind and responsive throughout. I am a healthcare professional and am dubious about anything insurance related. I only wish "human" insurance companies were as caring and responsive as Petplan has been. I was shocked to have to use the policy and felt a little bad because I have only made one premium payment (1 year) and recouped almost three times the premium amount on this first claim. Tuesday (the dog)has impacted more lives than I can tell you over the year since I rescued her. She is a kind and gentle girl who I believe was sent to do good work in the world. Petplan insurance will forever be a part of the good she has yet to do. I have several pet parent friends who were very skeptical when I told them I bought pet insurance. I called them tonite and told them about the check. I am sure there will be several new Petplan converts. Sorry to go on so long but, in this day and age, finding a company that honors their committment and promise has made my heart sing. Thank you from the bottom of our hearts. Cindy and Tuesday Dietrick.