Our pup Lindy, a 7.5 year old beagle recently became ill in the midst of a major move across the country. Having the stress of packing up and moving our lives across country, with 4 pups, it was very stressfull to find out we had a very sick pup. Having never used our pup insurance that I had decided might be a good option for us a year before b/c we have 4 dogs, we were a little nervous to see if they would actually cover our expenses. You know how insurance companies can be was all I kept thinking. Having been seen at the vet and now at a specialty hospital the bills have just kept adding up. From the very first claim we submitted to the one most recently, only about 2 weeks ago, PetPlan has come through each and every time, with a check in my mailbox in only a week, each time. What a relief to know that they are their for us in such a difficult time for our little Lindy. Most recenlty the specialty hospital told us that they could perform a surgery which would really help Lindy....est cost clost to $6K. OMG, is what we were thinking. Their is no way the insurance is going to cover this. I submitted the pre-approval and had an email the next day saying they were sorry to here Lindy is sick but have approved the pre-approval for her surgery, minus our deductible!!! What a relief....we couldn't beleive it. I almost started crying. PetPlan has my highest recommendation to anybody that has pets. This is from a pup parent of 4.