After doing a little internet research, we enrolled our little rescue puppy Izzy with petplan when we adopted her. Four months later it turns out she was diagnosed with a rare Immune Disorder that has required intensive and complicated, ongoing treatments. It has been a frightening and difficult ride for all of us, but the brightest lining has absolutely been the folks at Petplan. They have reimbursed us for each claim we've had to file, every step of the way, and their customer service has been prompt and honestly excellent. The people I have spoken to are not just professional, they seem to truly care, and have helped us every step of the way. It has made the whole ordeal so much easier, as we've been able to pursue the best possible medical treatments for Izzy without as much worry for the extreme financial stress it would have caused. I cannot express how fantastic they have been to us and I now recommend this company to every pet owner I see. I can honestly say we were a shocked how great this company has been for us; I sure wish human insurance companies were so easy and effective to deal with!!