If I could give PetPlan a rating of 11, I would. We bought the silver plan with 10% co-pay and $12,000 max claim for our 7-yr old golden retriever, Barclay, last fall. A few weeks ago, out of the blue Barclay wouldn’t eat, drink, move, and he couldn’t stand up, so I took him to the 24-hour pet emergency hospital. Blood tests showed some funky results and he was running a fever, so they asked to keep him overnight. Knowing that we had insurance, I of course said yes. Long story short, he was at the hospital for a week with what we now know to be leptospirosis. He had major problems with lungs, heart, liver and kidneys, and we came way to close to losing him. Thankfully, our sweet boy survived and is on the road to a full recovery.
My first thanks (understatement) go to the amazing veterinarians who nursed Barclay back to health. A close second is my thanks to PetPlan. Barclay’s hospital bill was over $11,000 . We submitted our claim form and crossed our fingers. Within one week, we had received a reimbursement check from PetPlan for almost $10,000. No hassles whatsoever. And today I got a call from PetPlan to make sure that Barclay was doing better and that we had received the check. Amazing customer service, and it was clear that PetPlan put the Barclay’s health before anything. I highly recommend PetPlan to all pet owners…. total peace of mind! Thank you, thank you, thank you!