Excellent, Caring, Educated Customer Service Staff

10
Out of 10

When I researched pet insurance companies a few years ago, I found so many positive anecdotes about PetPlan. They received rave reviews for easy and timely claims processes and friendly staff to assist with your pet's needs. After signing up with PetPlan in 2009, I have to say that all of the great things I read online are true.
My cat Max was recently diagnosed with a thyroid issue. He had gone from 13 lbs. to 8 lbs. in a short period of time. Needless to say, I was worried.

PetPlan was very patient with me over the phone, walking me through the steps necessary to pre-authorize the claim for his upcoming treatment.

Each time I called, a human being answered the phone! I have had nothing but great experiences with PetPlan staff and the website is extremely easy to navigate.

Max had his radioactive iodine treatment 2 weeks ago and is doing great. He's already gaining weight!

PetPlan made the process much easier and I've already been notified that my reimbursement check is in the mail.

Highly recommend using PetPlan insurance. They truly care about your pet.

Did you find this review helpful?
Injury/illness

Thyroid

Claim Amount
Over $1000
Breed

Domestic Mediumhair

Age of Pet
Over 8 years

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