I've been paying this insurance for over a year now without having made a claim. Then, I made a claim on Aug. 9th and STILL have not been reimbursed almost a month later. Granted, it was only for about $130 but that's what it's for, right? I've had previous pet insurance with another company, who's name I can't remember as it was a long time ago, and the turnaround was amazing. Not sure I will keep this insurance....I may have to go with another one.