We went with Pet Plan a couple of years ago after thoroughly shopping the options available. We were sold when the customer service rep answered our inquires very knowledgablly, clear, and precise. He told us about all the flexible plans and options, how wonderful!! PetPlans actually answered the phone on our first call in!! Our experiences in the past with our old provider was long, lenghty hold times for support and processing, cumbersome forms, and they wanted to nickle and dime around exclusing and coverage. When Stella, My Brussels Griffon torn some cartilidge around her knee, Pet Plans made it easy to take the financial concerns off our mind, and focus on nursing our love back to health. They provided 3 options to file a claim, ability to pre print your form, and the response for review was incredible!! I have been raving about it to all of my friends! When your pet is in an accident, or ill, the last thing you want to do is worry about forms, or be pestered by your insurance company. PetPlans was extremely communicative, responsive and a breeze to deal with ! I highly recommend that everyone purchase some kind of peace of mind plan through PetPlans.