Our 4 ½ year old Pomeranian, Capone, had bladder stones and urethral obstruction. X-rays were taken, catheterization performed to break up the stones, and Capone placed on antibiotics by my local veterinarian. When this solution proved to be short-termed, he recommended we see a specialist. We consulted with the veterinarians at Garden State Veterinary Specialists. After another catheterization and ultra-sound, it was determined that a cystotomy be performed that same day (2/22/12). He is home recuperating well. We thank Petplan Insurance for not only mitigating our financial fears, but processing our claims quickly and without complications. With the plan that we have (Bronze), 80% of the cost is covered after a $200 deductible is met. Our claims have been processed within 1 week of submission. Awesome!!! Whenever we’ve called Petplan, the consultant has been courteous and knowledgeable. Petplan’s customer service is outstanding, their reassurance that Capone’s medical costs were covered reduced the level of stress and anxiety anyone feels when their beloved pet is ill.