PetPlan has stood right by Celia and I, through every step of the way. When Celia was diagnosed with EPI (exocrine pancreatic insufficiency), it was a very difficult road. Knowing that Celia was insured, with PetPlan, allowed me to focus on making her well. I knew I could pursue the tests and treatments she needed, because PetPlan had my back. It is hard enough to worry about the health of your pet. PetPlan makes it so that you don't also have to worry about the cost! Their customer service has been outstanding. There is always someone to take my calls and answer my questions when I have them...no matter how big or small. And I am confident that Celia will continue to be covered, even though her illness is chronic. A lot of other insurers won't do that! A friend recommended PetPlan to me, and I recommend them to everyone!