We have had PetPlan since we got our first Shih Tzu Sophie as a puppy who has now just turned three. We added another Shih Tzu puppy to our family 5 months later named Abby and insured her with PetPlan also. When we have had to make claims we have been impressed with how quickly we have received a reimbursement check. The people at PetPlan are always to helpful and kind. This past week we were asked to add to our family two male Shih Tzu's due to their owner's health condition. Yesterday, I called PetPlan and talked with Joseph who was so helpful! Within minutes we had everything figured out and got the two boys Grover and Spanky insured also. The claim form is so short and they've even filled out part of it for you and you download it and add what is needed take it to the Vet's with you and fax e-mail or mail it in. They are good to take quick action on it. We think PetPlan is wonderful! We are glad to be able to have all four of our babies insured and have the peace of mind that we won't have to make a decision that affects their lives based on what we can afford to pay for services at the Vet's office. Our Vet has been impressed with the service we have recieved that she recommends it when she's asked by other pet owners.