Minor complaints, but overall satisfied

8
Out of 10

The first time I faxed in paperwork nobody ever processed it and when I kept calling in for updates they weren't too helpful. I wanted to know where in the process I was, but when I tried to check on it they just brushed me off and gave me generic responses that didn't help me one bit or answer anything I asked. I was getting pretty frustrated and then I just suddenly got a check in the mail. I was relieved to get the check and at the end of it all I'm satisfied with the policy. They have great rates and I'm so glad I bought it. I wish they would have updated me more and let me know as they received all the forms I submitted.

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Injury/illness
ingested foriegn object, needed to be surgically removed
Claim Amount
Over $1000
Breed

Mixed Breed

Age of Pet
Under a year

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