The first time I faxed in paperwork nobody ever processed it and when I kept calling in for updates they weren't too helpful. I wanted to know where in the process I was, but when I tried to check on it they just brushed me off and gave me generic responses that didn't help me one bit or answer anything I asked. I was getting pretty frustrated and then I just suddenly got a check in the mail. I was relieved to get the check and at the end of it all I'm satisfied with the policy. They have great rates and I'm so glad I bought it. I wish they would have updated me more and let me know as they received all the forms I submitted.