Our family got an 8 week old puppy in May and decided to get pet insurance for Bentley after having had a very sick dog for 8 years. I purchased the Gold Plan and am so grateful that I did. At 12 weeks Bentley needed to be hospitalized for a serious case of gastroenteritis. At first the doctors were not sure if he would survive and I called PetPlan to get information on my plan. I was very upset when I called and the representative with whom I spoke was so kind and compassionate. She explained the process and was truly concerned about me and Bentley's welfare. She gave me her direct number and told me to call her anytime. I felt so much better after speaking with her!Fortunately Bentley was treated and is now doing very well. I submitted my claim when he was released, received email updates regularly and received my check within a week. The check covered all of my expenses and I could not be happier! The process is extremely easy and user friendly and the ability to go the website and check the progress of the claim is also wonderful. I couldn't be happier and wholeheartedly recommend PetPlan!