Orville the Basset's adventures began with blood in his stools. He was referred to a local specialty hospital for a colon prep (you know how people love that), a colonoscopy and a ring of polyp biopsies, but the biopsies were not conclusive and the polyps remained. He then was referred to the Univ. of Florida College of Veterinary Medicine (CVM) for a second colon prep, colonoscopy, and biopsies - and, as part of pre-op screening a radiograph showed foreign objects in his stomach as well. Finally, he made a second trip to the CVM to have everything surgically removed, and fortunately his final lab results indicated everything was benign.
We sent PetPlan an email cover letter with copies of all history, invoices and reports attached. Within a day, PetPlan acknowledged the pending claim and within a week - without any fuss or questions - a check for the full amount of the claim (less deductible and our co-pay) arrived in our mailbox for over $4700.
In any case, we would have had these procedures. But we are retired and without PetPlan - who knows, we may have been sharing Orville's dog food with him for a while. Seriously, PetPlan is everything it purports to be and we wholeheartedly recommend it.