We have had coverage for our kitty for about 2 1/2 years now (she was adopted so there was no history) and have had nothing but great customer service and quick claim payments the entire time.
Like most pet parents, we wanted to make sure our little darling had the best health care and decided to ease the burden of the cost a bit by purchasing health care coverage. I went online to see if I could locate some ratings, came across this website, and the rest is history. There really was no contest on who we wanted to select as PetPlan was heads above the other plans out there. We purchased a great policy for a great cost/month and are definitely very happy with PetPlan. The claim turnaround is amazing.....almost as if someone was standing at the fax machine with the "approved" stamp in their hand, ready to send the claim to accounting for payment. The check arrives within a week!
Thanks to PetPlan for a great product and keep up the good work. You have made life a lot easier for so many people and their pets by eliminating at least one concern and that is how to pay the vet bills!