I purchased Pet Plan Insurance for my 12 month old German Shepherd in November of 2011. In January of 2012 she became ill and was hospitalized twice in a matter of three weeks. Her medical expenses grew to more than $3,000. After she was discharged and well on the road to recovery I submitted her medical bills to Pet Plan for reembursement. I spoke with them on two occassions regarding errors on my part and they were very polite and helpful. In a matter of days I was able to go on to their website and see that my claims had been accepted and that a check would be in the mail soon for all the eligible services Dutchess received at the hospital. Am I glad I choose Pet Plan as the insurer for my pet.