Unfortunately, in the past 10 months, our two Maine Coons required 3 major surgeries: foreign object, impacted hairball, and intussecption. After the foreign object incident, we purchased pet insurance for the first time -- fortunatley through Petplan. The website claim status is the only area that could be improved -- it reported that they still required information when they didn't. Otherwise, we couldn't be more pleased. The claims were processed quickly, there was no problem with payments, and staff was courteous and helpful. I shudder to think what would have happened to our boys if we didn't have Petplan.