We just wanted to say thank you. Having PetPlan insurance gives us peace of mind, knowing that our dogs are covered, should there be a health issue. One of our Australian Shepherds had a lump on his side and we felt very uneasy about it. We submitted a Pre-auth form and had an approval within 24 hrs. Also payment was received within 9 days of the surgery. That is FAST... We have had another Pet Insurance in the past, and we can honestly say, that PetPlan Ins. has Far better Customer Seervice as well as coverage. We will not have pets with out PetPlan Ins. And again, thank you!!!!!!!!!