I have been a policy holder for about 2 yrs now and have had nothing but good experiences. Both of my pugs are insured and I wouldn't have it any other way. Recently our pug, Bella, got very very sick after eating god knows what in the yard. Poor baby was throwing up for days and was so allergic that she even collapsed. Needless to say we ended up in the ER with her on one if those long 5 nights. I am so happy to have them insured because my only worry was focused on her getting better, not on how much money this was all going to cost me. I can't thank Petplan enough for the piece of mind they give me in a situation like this. after multiple visits to hospital and over $1200 later, Bella is doing much better and her hives are almost completely gone. Less than one week from start to finish, I had my reimbursement check in the mail without a single problem with the claim. Everything was as smooth as can be. I'm happy to know that when you need them they're really there for my baby pugs ;) I can't thank you enough. Thank you Petplan, for making my job as a pug mom easier :). I recommend them to everyone!!!